About the company :
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
Company: Accenture
Website: www.accenture.com
Position: Customer Service Associate
Hiring
Process : Active Hiring
Salary : Best in Industry
Job Category : Private
Job
Job Role
: In this role you are required to solve routine problems, largely through
precedent and referral to general guidelines. Interaction is within own team
and direct supervisor. Detailed instructions on all tasks will be provided at
this role with close supervision. Decisions made impact own work and are
closely supervised. Individual contributor as a part of a team with a
predetermined, narrow scope of work.
Job Summary :
1. You will be aligned with Customer Support vertical and help in
managing/ resolving customers query, handling escalations and complaints of the
dissatisfied customers & giving best resolutions.
2. You will also be responsible for closing the fault and complaints
within SLA's.
3. You will be working as a part of Query Management team which is
accountable for the Inbound/Outbound calls and e-mail/chat support to resolve
customer issue.
4. You will be responsible for Customer service (Non-Technical) where
in you will be managing incoming calls / chats /emails and customer service
inquiries.
5. Handling calls/ chats/ emails and fulfilling the customer’s
requirements.
6. Build sustainable relationships and trust with customer through
open and interactive communication.
7. Provide accurate, valid and complete information by using the
right methods/tools. Manage large amounts of incoming calls / chats
/emails.
8. Good to have skills: Customer service (Non-Technical),Good
communication skills
Experience : 0 – 2 year of experience is applicable for Query management
Qualification: Full time graduation
How
to Apply ; Eligible candidates can read complete job
description and apply for it through given below link.
Apply Link : Click Here
Notification
Link : Click here
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