About the company :
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions —underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Accenture is recruiting in Bangalore for Customer Service Associate where graduates candidates are eligible to apply. More details regarding Accenture Bangalore Job Openings is given below.
Company: Accenture
Website: www.accenture.com
Designation : Level-13 Associate
Hiring Process : Active Hiring
Salary : Best in Industry
Job Category : Private Job / BPO
Job Role : In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Interaction is within own team and direct supervisor. Detailed instructions on all tasks will be provided at this role with close supervision. Decisions made impact own work and are closely supervised. Individual contributor as a part of a team with a predetermined, narrow scope of work.
Job Summary :
1. You will be aligned with Customer Support vertical and help in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
2. You will also be responsible for closing the fault and complaints within SLA's.
3. You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
4. You will be responsible for Customer service (Non-Technical) where in you will be managing incoming calls / chats /emails and customer service inquiries.
5. Handling calls/ chats/ emails and fulfilling the customer’s requirements.
6. Build sustainable relationships and trust with customer through open and interactive communication.
7. Provide accurate, valid and complete information by using the right methods/tools. Manage large amounts of incoming calls / chats /emails.
8. Good to have skills: Customer service (Non-Technical),Good communication skills
Experience : 0 – 1 year of experience is applicable for Query management
Qualification: Full time graduation
How to Apply ; Eligible candidates can read complete job description and apply for it through given below link.
Apply Link : Click Here
Notification Link : Click here
No comments: