About the company :
A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.
Company: IBM
Website: https://www.ibm.com/in-en
Positions: Associate – Projects
Role: Technical Support Associate
Experience: Fresher and Experienced
Salary: Best In Industry
Job Location: Bangalore (Note - For additional information about location requirements, please discuss with the recruiter following submission of your application.)
Qualification: Any Graduate or PG with minimum 0-2 years of experience is eligible to apply.
Job Discription - As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
Primary Skills:
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution
- Providing direct technical assistance to customers via phone, email, and chat.
Note - This job is recommended from LinkedIn, for more detail please click on below provided link.
Notification Link : Click Here
How to Apply : Click Here
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