About the company:
Fidelity National Information Services Inc., better known by the abbreviation FIS, is an international provider of financial services technology and outsourcing services. Headquartered in Jacksonville, Florida, FIS employs more than 55,000 people worldwide. FIS provides payment processing and banking software, services and outsourcing of the associated technology. FIS has over 20,000 clients in more than 130 countries.
Company: FIS
Website: www.fisglobal.com
Job Role: System Engineer
Job Location: Pune
Qualification: B.E/B.Tech
Salary: NA
Eligibility Criteria:
Candidate should be BE/B Tech from a recognized university.
Job Responsibility:
- Provide 24/7 client support (Banking client) and technical issue resolution via E-Mail, phone and other electronic medium.
- Monitoring the test and production environments using the remote tools. (Big Brother, Autosys, What’s up Gold) resolving or escalating to appropriate groups.
- Support critical Global Plus application production and test environments. (internal and client base)
- Provide client support online, phone, or email.
- Work in 24×7 shifts as required.
- Install new releases, maintenance updates, patches as scheduled. (FIS internal also client test and production)
- Responsible for password reset/modification for FIS user accounts.
- Resolve interface processing issues. FIS internal also client test and production (Autosys)
- Participation in the yearly disaster recovery tests for ASP clients.
- Performing client upgrades on test and production databases for ASP clients.
- Performing client upgrades on test and production databases for in-house clients (remotely and possibly onsite).
- Review the transmission log failures and troubleshoot.
- Troubleshoot/resolve automation and application issues.
- Work in a Team environment
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